1, Pacific Fair Shopping Centre, Hooker Blvd, Broadbeach QLD 4218, Australia
Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Oct 01

I haven’t had any response from Chanel.

Original review posted by user Sep 01

I went to the Chanel store at Pacific Fair QLD on 1/9/2018 to purchase two products - a concealer and a mascara. I had with me my old products which I gave to the salesgirl so she would know what I needed.

On returning home I found the right mascara but instead of my concealer I had been given something called a Highlighter face pen. I phoned the store who said they would be happy to exchange it for me. This would be ok if I didn’t live two hours away from the store. I was then told to post back the product at my own expense and they would send the right product when they received it.

Although I received an apology I feel dissatisfied. There is an extra $5cost which I was also charged for this wrong product. I found the staff in store unfriendly, uninterested and bored.

I found the staff member I spoke to over the phone condescending and rude, unfriendly, uninterested in helping and not at all bothered that a mistake had been made. I love your Chanel products but your staff need a lesson in etiquette and customer service.

Product or Service Mentioned: Chanel Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Let the company propose a solution.

I liked: Products.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Sep 01.
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