I went to the Chanel store at Pacific Fair QLD on 1/9/2018 to purchase two products - a concealer and a mascara. I had with me my old products which I gave to the salesgirl so she would know what I needed. On returning home I found the right mascara but instead of my...Read more
I didn't like
- Customer service
I'm a 35 year Chanel customer, using their £25 deodorant sticks as standard, plus the aftershaves and my wife uses all manner of their products. I recently bought a Bleu stick that had sharp edges, so I contacted Chanel. To be frank, they couldn't care less. They did...Read more
- Coco chanel bleu - my favourite
I didn't like
- Bad customer service
I called yesterday and spoke to Melinda who I found to be very confrontational I explained that I always but 3 Black eyeliners at the same time and that 2 were broken this last time It has never happened to me before and I wanted replacements She made it sound as if i...Read more
I have now purchased 4 Chanel Bags and had to return them for replacements. Seems that Chanel does not have any quality control in place to ensure that they deliver superior quality for the price point. My first bag a large tote had one side that was caved in at the...Read more
Marseille, Provence-Alpes-Cote D'azur
- Sales associate
I didn't like
- Quality of the merchandise
Chanel - Not satisfied
The product is very expensive but the results are not gud according to the price so not satisfied with the perfume chanel coco Gabrielle
Chanel - Customer service is rubbish
Chanel customer service is the very bad, had a problem with a perfume bottle but there customer service was rubbish. Will not purchase channel ever again. Very disappointing customer service
Chanel - The "new perfection Lumier"
I've been using Chanel perfection lumier for about 10 years and they just changed the formula last year or so. Let me tell you this is by the the worst foundation in the world. Don't waste your money and buy this. Now I'm stuck with a $60 foundation that literally flakes off as you put it on. Will never purchase again unless they bring back the old formula.
Purched Chanel Gabrielle at Christmas no fragrance after one minute. I paid $260 at Myer a very reputable department store. I have sprayed it for numerous friends cannot believe no smell. Have been buying fot over 40 years chanel. Very very disappointed.Read more
2017 December 15th request refund process, but until 2018 January 15th still not finish. Then I contact the staff in chanel shop , just let me wait. Now do not answer my phone. I do not know how to solve this issue, very terrible shop experience in my life. I need help.Read more
Kuwait City, Al Asimah Governate
Chanel - Dirty, wrinkled packaging
Contacted then and they hung up on me. I called back and got rude “Janie”.
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