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Chanel - Customer service is rubbish

Chanel customer service is the very bad, had a problem with a perfume bottle but there customer service was rubbish. Will not purchase channel ever again. Very disappointing customer service
#1235248
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Chanel - The "new perfection Lumier"

I've been using Chanel perfection lumier for about 10 years and they just changed the formula last year or so. Let me tell you this is by the the worst foundation in the world. Don't waste your money and buy this. Now I'm stuck with a $60 foundation that literally flakes off as you put it on. Will never purchase again unless they bring back the old formula.
1.0
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#1218598
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Purched Chanel Gabrielle at Christmas no fragrance after one minute. I paid $260 at Myer a very reputable department store. I have sprayed it for numerous friends cannot believe no smell. Have been buying fot over 40 years chanel. Very very disappointed.
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Anonymous
Theola Lambert

Same problem with Cristalle purchased in Dec... so disappointed and also been a Chanel fan for many years. No smell after a minute or two and nobody can believe it. All of my ...

#1188561
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2017 December 15th request refund process, but until 2018 January 15th still not finish. Then I contact the staff in chanel shop , just let me wait. Now do not answer my phone. I do not know how to solve this issue, very terrible shop experience in my life. I need help.
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Anonymous
Bbg

I am having the same issue. I can't find a number for the regional head office manager. I have been given the run around from the retail store and customer service for 2 month...

2.4
Kuwait City, Al Asimah Governate
#1169214
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Chanel - Dirty, wrinkled packaging

Contacted then and they hung up on me. I called back and got rude “Janie”.
1.5
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Diversity of Products or Services
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#1157608
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Chanel earrings

I booth a pair of Chanel earrings for the Chanel store in soho and the first week I brought them home three diamonds popped out it took 6 weeks for Chanel to fix it when I got them back two days later the same three fell out and was told I need to pay to fix this time will never shop in Chanel again over priced for garbage product really loved Chanel before this sad worse Christmas gift ever
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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#1155178
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Chanel - Upset about quality of pouches you give in such expensive pr

Chanel - Upset about quality of pouches you give in such expensive pr
Chanel - Upset about quality of pouches you give in such expensive pr
Pouch has left dirty black marks on pearl neckpiece and now not coming out The neck piece is for so expensive and now its looking very bad so kidnly solve this please
1.0
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#1154000
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Paid $700 for prescription eye glasses. The plastic is poor And basically disenegrates where my glasses lay on my face. I was told it’s my makeup- I don’t wear any. It is actually just sweat or oil from my face that does this. They r so ugly now I can’t wear them....
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1.0
#1147233
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Chanel - You are a sexist company there is no need for nudity

Why people in ad have to be nude actress and they dont make sense grow and get some morals stop using females to sell your stuff
#1132751
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Order placed online, shipping/billing details completed as one would expect and cc was charged right away. Received confirmation and figured everything was good to go. That evening, received an email saying order was on hold with a BS excuse that the shipping and...
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I didn't like
  • Non-empathetic
#1118322
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