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Paid $700 for prescription eye glasses. The plastic is poor And basically disenegrates where my glasses lay on my face. I was told it’s my makeup- I don’t wear any. It is actually just sweat or oil from my face that does this. They r so ugly now I can’t wear them....
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1.0
#1147233
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Order placed online, shipping/billing details completed as one would expect and cc was charged right away. Received confirmation and figured everything was good to go. That evening, received an email saying order was on hold with a BS excuse that the shipping and...
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I didn't like
  • Non-empathetic
#1118322
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I walked into Rome Chanel and immediately they ignored me. Asian women walked in after me and they RAN to help. The little *** cashier rolled her eyes at me and told me I would have to wait. Really, why should I wait when two (2) sales associates ran past me to help...
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1.0
Roma, Lazio
I didn't like
  • Racist and rude
#1107355
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Chanel - Poor customer service and slowly refund process

Chanel
#1169215
2017 December 15th request the refund process, until 2018 January 15th still not finish, I can the staff, they just let me wait and wait. And it is very terrible, they do not answer my phone now.
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Chanel - Slowly in refund process and poor customer service

Chanel
#1169214
2.4
Details
2017 December 15th request refund process, but until 2018 January 15th still not finish. Then I contact the staff in chanel shop , just let me wait. Now do not answer my phone. I do not know how to solve this issue, very terrible shop experience in my life. I need help.
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Chanel - Dirty, wrinkled packaging

Chanel
#1157608
1.5
Details
Contacted then and they hung up on me. I called back and got rude “Janie”.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Chanel earrings

Chanel
#1155178
1.0
Details
I booth a pair of Chanel earrings for the Chanel store in soho and the first week I brought them home three diamonds popped out it took 6 weeks for Chanel to fix it when I got them back two days later the same three fell out and was told I need to pay to fix this time will never shop in Chanel again over priced for garbage product really loved Chanel before this sad worse Christmas gift ever
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Chanel Bag leather Quality
I bought a Chanel bag from Chanel branch in KSA /Kingdom tower , but the quality of leather is deteriorating ... I have been continuously in contact with the dealer , but with no positive response and finally they have directed me to contact Chanel Paris directly ....
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3.6
I liked
  • But iam sure you will look into my case
#1081521
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Got in BRAZIL a flat shoes fro mChanel store in JK Mall for Mother's Day. More than 1 month ago I took it back to store because was making annoying noise while I walk. After more than 20 days in analysis they reply saying that the noise ins NORMAL. What ? How can a...
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1.4
I didn't like
  • Customer service and product quality
#1065637
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Dear Chanel Customer Service, I am a good regular consumer of your companies products. Three years ago I bought a pearl Necklace from Chanel/İstinye Park Shopping Center/İstanbul-Turkey. Although I wear it only few times it is broken and when I went to above mentioned...
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#1032906
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Chanel - Horrible customer service & cheap items that cost priced very high
Chanel - Horrible customer service & cheap items that cost priced very high
i have a pretty large Chanel collection of earrings, purses, & sunglasses. - the glasses scratch very easy & also broke more than once - they charged me $60 just to fix it when the lens popped out - i was gifted a $950 bracelet and it broke on my 2nd wear - i got the...
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Anonymous
Donna

I personally stopped buying Chanel 30 years ago. In my opinion and taste they are pushing too many mass-market people and celebrities today. When I see a brand marketed to t...

1.0
I liked
  • Style of their products
I didn't like
  • Non-empathetic
  • Lack of solution
  • High end pricing
#1015691
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I was bought a bottle of Chanel l'EUA for Christmas. This was purchased in Belfast in Debenhams. I love my Chanel products but I am not sure if this is just a one off purchase. When spaying into myself it smelt lovely after 3 minutes no lingering smell to say I was...
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1.0
#983251
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I bought Coca Chanel Bleu 500ml Homme Parfum, it smells like urine and not the Homme Parfum I have been buying for years. Not sure what to do about it. I want Coco to recognize that there is a sophisticated forgery going on with their products in a duty free, where I...
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I liked
  • Coco chanel bleu - my favourite
I didn't like
  • There perfume is forged in an international duty free
#972755
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Contact Chanel

Mailing Address:
Chanel
135 Avenue Charles de Gaulle 92521 Neuilly-sur-Seine Cedex
Paris,
Phone:
(800) 550-0005
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I searched many years for the perfect foundation for my light complexion. Most of them made me look like a ghost. I finally found it and after the I purchased my first bottle, you discontinued it. I am so disappointed that you would discontinued such a wonderful...
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Anonymous
Anonymous

I agree completely! Please bring it back along with dazzling bronze lips!! PLEASE

4.8
I liked
  • Perfection lumiere foundation beige rose
I didn't like
  • Replacement of perfection lumiere foundation
#951735
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