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Chanel - Gabrielle lipstick

Do not buy several products at once with chanell as if any are faulty chanell are nit interested in helping you with the fault infact they will not help ... ive been a customer for 46 years have never used any other products ... but i will find something else now
#1394876
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I went to the Chanel store at Pacific Fair QLD on 1/9/2018 to purchase two products - a concealer and a mascara. I had with me my old products which I gave to the salesgirl so she would know what I needed. On returning home I found the right mascara but instead of my...
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3.3
Broadbeach,Queensland
I liked
  • Products
I didn't like
  • Customer service
#1344547
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I'm a 35 year Chanel customer, using their £25 deodorant sticks as standard, plus the aftershaves and my wife uses all manner of their products. I recently bought a Bleu stick that had sharp edges, so I contacted Chanel. To be frank, they couldn't care less. They did...
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1.2
I liked
  • Coco chanel bleu - my favourite
I didn't like
  • Bad customer service
#1281456
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I called yesterday and spoke to Melinda who I found to be very confrontational I explained that I always but 3 Black eyeliners at the same time and that 2 were broken this last time It has never happened to me before and I wanted replacements She made it sound as if i...
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3.0
#1263930
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I have now purchased 4 Chanel Bags and had to return them for replacements. Seems that Chanel does not have any quality control in place to ensure that they deliver superior quality for the price point. My first bag a large tote had one side that was caved in at the...
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2.1
Marseille,Provence-Alpes-Cote D'azur
I liked
  • Sales associate
I didn't like
  • Quality of the merchandise
#1262458
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Chanel - Not satisfied

The product is very expensive but the results are not gud according to the price so not satisfied with the perfume chanel coco Gabrielle
#1244919
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Chanel - Customer service is rubbish

Chanel customer service is the very bad, had a problem with a perfume bottle but there customer service was rubbish. Will not purchase channel ever again. Very disappointing customer service
#1235248
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Chanel - The "new perfection Lumier"

I've been using Chanel perfection lumier for about 10 years and they just changed the formula last year or so. Let me tell you this is by the the worst foundation in the world. Don't waste your money and buy this. Now I'm stuck with a $60 foundation that literally flakes off as you put it on. Will never purchase again unless they bring back the old formula.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1218598
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Purched Chanel Gabrielle at Christmas no fragrance after one minute. I paid $260 at Myer a very reputable department store. I have sprayed it for numerous friends cannot believe no smell. Have been buying fot over 40 years chanel. Very very disappointed.
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Anonymous
Anonymous

Same problem with Chance perfum. No smell after a few minutes. Returned it and sent back to Chanel. Exchange bottle was the same! Their customer service is bloody crap and I’l...

Anonymous
Theola Lambert

Same problem with Cristalle purchased in Dec... so disappointed and also been a Chanel fan for many years. No smell after a minute or two and nobody can believe it. All of my ...

#1188561
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2017 December 15th request refund process, but until 2018 January 15th still not finish. Then I contact the staff in chanel shop , just let me wait. Now do not answer my phone. I do not know how to solve this issue, very terrible shop experience in my life. I need help.
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Anonymous
Bbg

I am having the same issue. I can't find a number for the regional head office manager. I have been given the run around from the retail store and customer service for 2 month...

2.6
Kuwait City,Al Asimah Governate
#1169214
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