Product: Chanel Customer Care Clear all filters (0 of 7 reviews match)
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I'm a 35 year Chanel customer, using their £25 deodorant sticks as standard, plus the aftershaves and my wife uses all manner of their products. I recently bought a Bleu stick that had sharp edges, so I contacted Chanel. To be frank, they couldn't care less. They did...
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1.2
Product
Chanel Customer Care
I liked
  • Coco chanel bleu - my favourite
I didn't like
  • Bad customer service
#1281456
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Chanel - Customer service is rubbish

Chanel customer service is the very bad, had a problem with a perfume bottle but there customer service was rubbish. Will not purchase channel ever again. Very disappointing customer service
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Chanel Customer Care
#1235248
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I walked into Rome Chanel and immediately they ignored me. Asian women walked in after me and they RAN to help. The little *** cashier rolled her eyes at me and told me I would have to wait. Really, why should I wait when two (2) sales associates ran past me to help...
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1.0
Roma, Lazio
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Chanel Customer Care
I didn't like
  • Racist and rude
#1107355
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I went to Chanel today with my friend, she knew I love the classic flap black in caviar skin and it was coming in stock today!! We were so excited and loved to see the bag and buy it (from saving long time). When we entered the Chanel store located in Westfield Sydney,...
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3.2
Product
Chanel Customer Care
I liked
  • Products
I didn't like
  • Non-empathetic
  • Poor service defective product
  • Lack of solutions
#908951
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Chanel - Customer Care Review from Sugar Land, Texas
Hi, i got a thong sandal from chanel NY in dec 2014, within a week i wore it once and the c's in both feet broke , called the attendants and demanded a refund or ar least another type she asked that i send it down which i did , noone git back to me , i traveled bacj a...
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1.0
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Chanel Customer Care
#906406
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QUEEN KAY TOO DARK FOR CHANEL MAKEUO
QUEEN KAY TOO DARK FOR CHANEL MAKEUO
QUEEN KAY TOO DARK FOR CHANEL MAKEUO
QUEEN KAY TOO DARK FOR CHANEL MAKEUO
WENT TO CHANEL TO BUY MAKE-UP WAS TOLD MY COMPLEXION IS TOO DARK AND THAT IS THE BOTTOM LINE I TOLD THEN THAT IS DISCRIMINATION AND MY LAWYER WILL BE CONTACTING YOU ASAP!! THAT HURT MY SOUL I WAS BROWN DARK SKINNED THAT IS HOW GOD MADE ME!! IT'S SAD THAT RACISM STILL...
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Anonymous
Anonymous

As you post a picture of a strop club advertisement. Good lord. Yeah, make sure you sue Chanel. Sounds like you are a very smart person. Why not just ask to speak to a manager...

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Chanel Customer Care
#889593
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Having purchased Allure de Chanel Eau de toilette twist and spray 3x15 mls. I managed to lose the master bottle with the atomiser. So the two refills are not usable as you need the top of the master to access the toilette. Chanel have been completely useless and...
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Chanel Customer Care
#887420
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