Chanel - Bad customer service

My husband bought me a 100mls of Coco mademoiselle which I had only used once, as I took it out of my bedroom cupboard, I dropped it which of course, is my responsibility, but it was two feet onto a soft carpet, the whole bottom sliced off in one piece and all the full bottle emptied out.I wrote four times times to Chanel but "they could not help at this Time" I even wrote to the CEO with no response.

I felt that the quality of the glass would be at fault as this should not have happened, therefore Chanel should have taken some responsibility.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Lack of solution
    • Customer service
    • Non-empathetic

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Chanel Coco Mademoiselle Perfume
Review category
Cosmetics and Toiletries
review #894582

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Aug 25 #1203659 Brussels, Brussels

no one ever answers the phone in Bond street

0 0 Reply

Aug 25 #1203657 Brussels, Brussels

bad service in bond street they forgot tontake the alarm out of my bag Great!

0 0 Reply

Aug 22 #1202255 Irving, Texas

Are you black?

1 0 Reply

Aug 14 #1198993 San Antonio, Texas can still break on a soft surface. It is not their problem and you just want someone to blame other than yourself. Their glass is not at fault. You are effin nuts!

3 1 Reply

Aug 17 #1200372

I think you are the ignorant person with no class by the sound of it. Don't bother to reply as I don't read comments from classless people as yourself.

0 2 Reply

Aug 17 #1200409 Sanford, Maine

GLASS is fragile dont drop

1 0 Reply

Aug 04 #1194984 Bellevue, Nebraska

You dropped a glass perfume container and want them to pay for it?
You are nuts.
What a silly idea blaming them is. How f-ing ignorant.

6 1 Reply

Aug 09 #1196559

No I'm not ignorant, what I want is for them to acknowledge there was some fault with their glass product as falling onto a soft carpet should not have resulted in one whole piece sheering off!!

1 2 Reply
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