Chanel - Bad customer service

8 of 24 Chanel reviews

My husband bought me a 100mls of Coco mademoiselle which I had only used once, as I took it out of my bedroom cupboard, I dropped it which of course, is my responsibility, but it was two feet onto a soft carpet, the whole bottom sliced off in one piece and all the full bottle emptied out.I wrote four times times to Chanel but "they could not help at this Time" I even wrote to the CEO with no response.

I felt that the quality of the glass would be at fault as this should not have happened, therefore Chanel should have taken some responsibility.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Lack of solution
    • Customer service
    • Non-empathetic

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$96
Product or service
Chanel Coco Mademoiselle Perfume
Review category
Cosmetics and Toiletries
review #894582

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jancaro

Aug 25 #1203657 Brussels, Brussels, Belgium

bad service in bond street they forgot tontake the alarm out of my bag Great!

0 0 Reply
Anonymous

Aug 14 #1198993 San Antonio, Texas, United States

Uhmmm...glass can still break on a soft surface. It is not their problem and you just want someone to blame other than yourself. Their glass is not at fault. You are effin nuts!

3 1 Reply
Anonymous

Aug 17 #1200372

I think you are the ignorant person with no class by the sound of it. Don't bother to reply as I don't read comments from classless people as yourself.

0 2 Reply
Anonymous

Aug 04 #1194984 Bellevue, Nebraska, United States

You dropped a glass perfume container and want them to pay for it?
You are nuts.
What a silly idea blaming them is. How f-ing ignorant.

6 1 Reply
Anonymous

Aug 09 #1196559

No I'm not ignorant, what I want is for them to acknowledge there was some fault with their glass product as falling onto a soft carpet should not have resulted in one whole piece sheering off!!

1 2 Reply
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